With the expansion of market opportunities and the continuous growth of the industry, companies across various sectors have entered the service robotics field, actively investing and developing. Under the support of government policies, technological advancements, and rising demand, China's service robotics industry has experienced significant growth. Key technologies such as core components, algorithms, and industry standards are becoming crucial areas for innovation and development.
According to the "Analysis Report on the Development Prospects of China's Service Robot Industry" released by the Forward-looking Industry Research Institute, the global commercial service robot market is currently growing at a rate of 20% to 30%. This year alone, the market is expected to reach $46.18 billion. Additionally, a recent white paper from IDC titled “The New Ecology of Robots 3.0 in the Age of Artificial Intelligence†predicts that by 2020, the global commercial service robot market will reach $17 billion across sectors like healthcare, retail, utilities, and transportation. Over the next decade, the Chinese market is projected to achieve a trillion-dollar scale in the robotics industry.
Service robots are essentially a blend of hardware and software, often classified as intelligent hardware. The industry chain for these products is lengthy, involving research and development, production, and distribution—differing significantly from the fast-paced iteration model seen in internet-based businesses.
While internet products evolve rapidly, service robots typically take years to refine. Their development involves complex supply chain management, supplier collaboration, and product polishing, which sets them apart in terms of unique challenges and opportunities.
Currently, there are two main types of companies entering the service robotics space. One group consists of researchers and entrepreneurs from academic institutions. For example, Wang Ye, founder of Nernpo Technology, comes from Beihang University, while Wang Qi of DJI Innovation is from the Hong Kong University of Science and Technology. Similarly, the HIT Research Institute has been a key player in robotics research.
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other group includes internet companies. As the mobile internet sector faces diminishing returns, many professionals are shifting their focus to service robotics or related fields like artificial intelligence. Companies such as Baidu, Triangle Beasts, and Shanghai Yueming Technology are examples of this trend.
Compared to industrial robots, service robots require less precise control but emphasize miniaturization and flexibility. They commonly use servos as the main control module, although critical components like gearboxes and motors remain largely dominated by foreign manufacturers. Although China’s servo technology lags behind globally, domestic firms have made strides in independent innovation, gradually narrowing the gap with cost advantages.
Service robots began to gain traction in 2017, but the market is still far from being fully mature. Dr. Kong Xiangzhe from Beijing Institute of Technology estimates that it may take another five years before the market reaches a more stable and developed stage.
Wang Cairong, executive deputy secretary-general of the Chinese Artificial Intelligence Robot Industry Alliance, emphasized that for service robots, success will depend on who can create more convenient, smarter, and broader application scenarios, enabling faster commercialization. Whoever leads in these areas will hold a strategic advantage in the industry.
In terms of human-computer interaction, domestic algorithm developers and terminal companies are collaborating to explore new directions in interactive intelligence. With the advancement of multi-modal technologies like voice, visual recognition, and brainwave interaction, service robots are evolving from simple control-based systems to more intelligent, interactive platforms. As the industry matures, companies that deeply penetrate specific segments will gain a competitive edge when the service robot market eventually experiences large-scale growth.
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