With the expansion of market opportunities and the continuous growth of the industry, companies across various sectors have entered the service robotics field, actively investing and developing. Under the guidance of supportive policies, technological advancements, and increasing demand, China's service robotics industry has experienced significant growth. Key areas such as core components, algorithms, and standardization are now critical for industry breakthroughs.
According to the "Analysis Report on the Development Prospects of China's Service Robot Industry" by the Forward-looking Industry Research Institute, the global commercial service robot market is currently growing at a rate of 20% to 30%, with an expected value of $46.18 billion this year. Meanwhile, IDC’s recent white paper, “The New Ecology of Robots 3.0 in the Age of Artificial Intelligence,†highlights that by 2020, the global commercial service robot market will reach $17 billion across sectors like healthcare, retail, utilities, and transportation. Over the next decade, China is expected to unlock a trillion-dollar robot market.
Service robots are essentially a combination of hardware and software, often categorized as intelligent hardware. The industry chain for such products is long, involving research and development, production investment, and distribution channels—differing from the fast-paced iteration typical of internet-based products.
While internet products evolve rapidly, service robots typically take years to refine. This includes product polishing, supply chain management, and supplier collaboration, all of which require unique strategies and expertise.
Currently, there are two main types of companies entering the service robotics space. One group consists of researchers and scientists who transition from academic institutions. For example, Wang Ye of Nernpo Technology comes from Beihang University, while Wang Qi of DJI Innovation is affiliated with Hong Kong University of Science and Technology. Similarly, the HIT Research Institute is led by experts in mechanical engineering.
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other group includes internet companies. As mobile internet growth slows, many professionals from the internet sector are shifting toward artificial intelligence and then into robotics. Companies like Baidu, Triangles, and Shanghai Yueming Technology exemplify this trend.
Compared to industrial robots, service robots require less precise control but emphasize miniaturization and flexibility. They often use servos as their primary control module, though key components like gearboxes and motors remain dominated by foreign manufacturers. Although China's servo technology lags behind, domestic firms are increasingly focusing on independent innovation, gradually closing the gap with cost advantages.
Although service robots began gaining traction in 2017, the market is still far from mature. Dr. Kong Xiangzhe from Beijing Institute of Technology predicts that it may take another five years before the market reaches full maturity.
Wang Cairong, Executive Deputy Secretary-General of the Chinese Artificial Intelligence and Robotics Industry Alliance, emphasized that the future of service robotics will be determined by those who can create more convenient, intelligent, and widespread application scenarios, enabling faster commercialization and securing a strategic position in the industry.
In terms of human-computer interaction, domestic algorithm and terminal companies are collaborating to explore new frontiers in interactive intelligence. With the advancement of multi-modal technologies like voice, vision, and brainwave interactions, service robots are evolving from control-based intelligence to more sophisticated interaction-based intelligence.
As the industry chain matures, companies that focus on deep specialization in specific segments will gain a competitive edge when the service robotics market experiences large-scale growth.
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