Jietong Huasheng leads intelligent customer service into the "time era"

Beijing Jietong Huasheng recently announced the launch of the telephone version of Lingyun intelligent customer service system. The system fully adopts telephone voice interactive question and answer, which has created a precedent for the domestic intelligent customer service system to access the telephone channel!

Speech recognition technology

Lingyun intelligent customer service system phone version relies on Lingyun intelligent customer service, equipped with Lingyun platform voice recognition (ASR), voice synthesis (TTS) and other domestic leading artificial intelligence technology capabilities, enabling customers to access intelligent customer service system through telephone channels The effect of voice question and answer communication. Therefore, for the customer service channels are mainly telephone service industries, the emergence of Lingyun intelligent customer service system phone version is no different from long-term drought. Therefore, the person in charge of the customer service department of a well-known domestic taxi software company said after experiencing the dialogue effect of the telephone version of Lingyun intelligent customer service system: "If this phone version of the intelligent customer service is applied to our customer service department, I believe that at least every month can be The company reduced its spending on customer service resources by about 70%!"

The core technology of Jietong Huasheng Lingyun Intelligent Customer Service System is the Natural Language Understanding Technology (NLU) developed by Tsinghua Lingyun Artificial Intelligence Research Center. The technology has accurate semantic understanding, high recognition rate and low false positive rate. And other features, and Lingyun intelligent customer service system also has a "single point maintenance knowledge base, support for multi-channel access" features, can provide 7 * 24 hours of intelligent response services for multiple customer service channels, but also help customers The cost of maintaining a customer service system is reduced to a minimum. Therefore, since the launch of Lingyun Intelligent Customer Service System, it has served many banks and financial institutions such as Agricultural Bank of China, China CITIC Bank, China Postal Savings Bank, Lanzhou Bank, Pacific Insurance, Baoshang Bank, GF Fund, ICBC Credit Suisse, etc. Outstanding results are widely recognized by customers.

The voice recognition (ASR) technology and voice synthesis (TTS) technology used in the telephone version of Lingyun Intelligent Customer Service System is also the leader of the same kind in China, and it is Huawei, ZTE, Ali, with its accurate speech recognition and outstanding speech synthesis. Jingdong, Baidu and other well-known enterprises adopted and praised. Therefore, the Lingyun intelligent customer service system phone version with these innate conditions is undoubted in its experience and effect.

It is believed that the Lingyun intelligent customer service system telephone version system brings not only the intelligent transformation of the customer service system, but also the innovative change of the customer service concept. At the same time, Jietong Huasheng has taken a more successful step on the road of “Lingyun Technology is derived from Tsinghua’s service to the world”. And Jietong Huasheng is willing to take this opportunity to lead the fellow researchers in the field of artificial intelligence to move toward the ultimate "artificial intelligence era"!

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