9 Yang how to face home appliances sampling

Recently, the State Administration of Quality Supervision, Inspection and Quarantine released 2013 results of national quality supervision and inspection of 13 types of product quality, indicating that a nine-yang electromagnetic stove was found to be unqualified because of structural problems. The data shows that this model is JYC-21ES10 nine positive electromagnetic stove, the production plant is not Jiuyang shares, but Dongguan Qianfeng Electronics Co., Ltd.

After the sampling inspection was announced, Jiuyang Group issued an announcement that the company first locked up the purchase distributor after the inspection result was obtained and informed the dealer to immediately suspend the sale of the batch of products. For the batch of products that have been sold out, the company organizes the after-sales service department to actively contact the consumers according to the contact information such as phone calls and e-mails kept by the consumers, and to give refunds and exchanges in accordance with national regulations. If consumers cannot confirm whether the purchased cookers belong to this batch of unqualified products, call the company's after-sales service to learn more and get help.

At the same time, Jiuyang said that in order to avoid similar incidents, the company has taken the following measures at the same time: First, the whole process of production management of commissioned processing products is checked to find out the omissions in production management, and further improve the production management standards; Strengthen the factory inspection of this model product, the company has sent the rectification batches and the same model products produced thereafter to Weike Detection Technology Co., Ltd., Quality Inspection Institute of Shandong Province, National Electrical Safety Quality Supervision and Inspection Center (Zhejiang). Commissioned testing, test results are eligible for this project. Thirdly, Dongguan Qianfeng Electronics Co., Ltd. has been urged to carry out a full review of the in-library products produced on December 28, 2012, to find out what is missing.

Judging from the incident itself and the response of Jiuyang shares afterwards, we have seen the attitude and practice of a responsible company. Nine Yang shares stopped selling the batch of products for the first time, and started emergency countermeasures urgently, informing consumers of the channels from which they can go to exchange goods, and minimizing the impact of product defects on consumers. As a consumer, we appreciate the company's approach. Only in this way, cherishing their own brand image, being brave in taking mistakes, and correcting them in time will eventually gain the trust of consumers. This is why consumers always favor big brands when shopping for products.

From this incident, we also saw why there were many brands in each inspection by the quality supervision department, but the relevant media focused on only one or two brands, such as this time the country has drawn 11 batches of 11 brands in total. Kitchen products failed. However, only Tsinghua Unisplendour and Jiuyang stood at the cusp of the storm. The information of the other nine brands was not transmitted to consumers. This is actually a change from these cottage brands and small brands to “protection” and disguise. The original intention of the national quality supervision and inspection.